Login FAQs
July 12, 2010 (published)
Laura Schwartz; Karen James

Frequently Asked Questions About Logging Into VIN, VSPN and VIN Hosted Communities



Why do I keep getting the log in screen over and over?

If you are copying your information from another document and pasting it to the log in screen – please make sure there are NO spaces before or after the entries.

If you have saved your login information, try clearing the saved information and re-enter it.

The problem with the endless circle of username/password can also happen because you have an expired session cookie that needs to be manually deleted,  you have cached a bad page and need to clear your cache, or  the security in the browser is set to not allow transitions from secure to unsecure pages.

Once you have deleted cookies and cleared your cache, remember to close all of your browser windows and then open up a new browser window to see if that clears up the problem. Note: Mac users should be sure to actually quit ( Command key iconQ ) the browser application not just close the window.

If you were already logged in and browsing and were asked to re-enter your login details, there is a possibility that VIN is experiencing a temporary server issue. Please wait 10-15 minutes and try logging in again. Switching between WWW (http://WWW.vin.com/, http://WWW.vspn.org) and BETA (http://BETA.vin.com, http://BETA.vspn.org)  may also resolve the issue for you.

If all else fails, please feel free to contact technical support.

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I forgot my username/password. How can I find out what it is and/or reset it?

VIN Members:
Go to VIN, and click on "Forgot Your Password?" located to the left of the "Log In" button and you'll be prompted to reset your password. You'll need to know your current username, mother's maiden name and secure ID number in order to complete the process. 

If you don't know  your username or secondary security information, or if your email address has changed since joining VIN and you have not yet updated your VIN account using MyVIN, please contact VIN membership services.

VSPN Members:
Go to VSPN and click on "Forgot Your Password?" button near the top right hand side of the page.

If you need further assistance, please contact membership services.

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I got an email with my username and password and I’m typing them in correctly. Why isn't that login working?

The automated “Forgot Your Password?” system is not able to determine if the member requesting the reminder actually has an active community membership or not. Please verify that you are not including any spaces at the beginning or end of either the username or the password.

If you are still not able to access, please contact membership services.

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I’m typing in my mother’s maiden name correctly and it doesn’t work. How can I change it?

VIN Members:

Please check to make sure you are entering your mother’s maiden name exactly as you provided it on your VIN application.

If you are immediately asked for your secondary security item (mother’s maiden name or secure ID number) before entering your username and password, it’s likely that someone else has saved his/her login details in that browser on that computer. For help clearing that saved username and password click here.

If you would like to change the mother’s maiden name or other log in details (except your username) you can use the MyVIN feature (Log in to VIN > MyVIN > Membership).  Alternatively, you may call VIN Membership Services to make changes to any of your log in details or email us at VINgram@vin.com and let us know a good time and telephone number at which to reach you.

To protect your information, please do NOT send your new log in details via email.

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I forgot my Secure ID number. How can I find out what it is and/or reset it?

Your secure ID number is encrypted, so that even we are unable to read the entire number.  Click on the 'Forgot your Secure ID Number?' banner to have a hint emailed to the email address in your membership record.

If you would like to change the secure ID number or other log in details (except your username) you can use the MyVIN feature (Log in to VIN > MyVIN > Membership). Alternatively, you may call VIN Membership Services to make changes to any of your log in details or email us at VINgram@vin.com and let us know a good time and telephone number at which to reach you.

To protect your information, please do NOT send your new log in details via email.

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I was never given a Secure ID number. How do I set one up?

Your secure ID number is a number that you provided on your VIN application along with a hint to help you remember the number. This number is an integral part of your login information and is required in order to be approved as a VIN member.

If you would like to provide a new secure ID number, you can use the MyVIN feature (Log in to VIN > MyVIN > Membership). Alternatively, you may call VIN Membership Services to make this change or email us at VINgram@vin.com and let us know a good time and telephone number at which to reach you.

To protect your information, please do NOT send your new secure ID number via email.

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I’m trying to log in and my colleague has saved his/her password on this computer. How can I get around it?

If you wish to clear the passwords, you can do that within your browser software. Some browsers let you remove saved login information by web site, others will clear ALL saved passwords.

  • Internet Explorer: from the menu select Tools and then Internet Options. From there, go to the Content tab, click on AutoComplete and then click on Clear Passwords. This will clear ALL of your saved passwords.
  • Firefox/Mozilla: go to Tools, and then click on "Options". Then, on the security tab, click on the "Saved Passwords" button. In the pop-up window that will appear, look for beta.vin.com and/or beta.vspn.org . Highlight that address and click on the "Remove" button (NOT the "Remove All" button.)
  • For Safari, open Safari and click where it says “Safari” next to the Apple icon. On that dropdown menu you should see "Reset Safari". That will remove *all* of the saved items that could be causing the problem.

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I just filled out an application. Why can’t I log in?

All applications are reviewed manually by membership services staff and processing time varies depending on the time of year, the volume of applications that we have in our queue and whether or not your application was submitted during business hours, over the weekend, or during holidays. If all required information is provided on the application, you will receive your ‘Welcome' email within 24-48 hours.

If it has been longer than 48 hours since you submitted your application and you have had no communication from us at all, please contact VIN or VSPN membership services so we can assist you with the application process.

In the meantime, please check your spam, bulk, and deleted mail folders for any messages from vin.com or vspn.org . To avoid missing important communications from us, please add the domains ‘vin.com’ and 'vspn.org' to your email whitelist or safe senders lists so that our email communications are not mistaken for junk mail or spam.

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My associate is out of the office today and I need to access our VIN account. How can I find the username/password?

Each associate accessing VIN should always do so with his/her own personal log in details.

VIN security exists to maintain a secure network and protect the integrity of VIN as a community for Veterinarians only.

VIN access accounts are licensed to individual veterinarians, not to computers, hospitals, email addresses or other locations. Besides the impact to the integrity of the VIN community, sharing your access allows others to view and change your personal and private information.

VIN offers group memberships at significantly reduced rates to colleagues working in the same practice or practices with at least one owner in common. Each member of the group will have their own VIN access account with their own secure information to access VIN from anywhere they choose -- at work, at home and while traveling.

Group memberships allow each colleague in the group to:

  • Personalize VIN the way they like it
  • Obtain CE credit for classes
  • Post and interact with colleagues and specialists under their own name
  • Keep their username and other security information secure
  • Minimize the risk to their VIN account if colleagues/staff leave the practice

Please contact VIN membership services, if you have any questions about getting a group membership started.

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We have a new veterinarian and want to switch the name on the account and assign the username/password to our new doctor. How do we do that?

VIN access accounts are licensed to individual veterinarians, not to computers, hospitals, email addresses or other locations and are not transferrable.

Once you register for VIN, that account will go with you no matter where you are employed, or where you live.

If your clinic is paying for membership for a veterinarian who is no longer employed at the clinic, please contact VIN membership services to let us know to discontinue the billing for that individual.

We will then contact that veterinarian to see if they wish to continue their membership with new billing information.

If the new veterinarian is already a VIN member, please contact membership services to change the billing information to that of the clinic.

If the new veterinarian is not already a VIN member, s/he should apply by going to beta.vin.com and clicking on “Join VIN” and filling out the application completely.

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I’ve been added to our clinic account but I’m not able to log in. Do I need to reset my username/password?

That would depend on several different variables. Please contact VIN membership services to let us know the best telephone number and time at which to reach you.

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Contact Us

   

Veterinary Information Network 
WWW.vin.com                          

Membership Services - VINgram@vin.com                              
Feedback/TechSupport - Feedback@vin.com
VIN Continual Education (CE) - CEonVIN@vin.com

Toll Free: 1-800-700-4636
Local: (1) 530- 756-4881
From the UK: 01 45 222 6154
From Australia: 02 6145 2357
VIN CE - 1-800-846-0028 (ext 797)

Veterinary Support Personnel Network
WWW.vspn.org

Membership/Feedback/Support - Help@vspn.org
VSPN Continual Education (CE) - vspnce@vspn.org

Toll Free: 1-800-846-0028 (ext 791)
Local: (1) 530- 756-4881 (ext 791)
From the UK: 01 45 222 6154
From Australia: 02 6145 2357
VSPN CE- 800-846-0028 (ext 792)

Friendly Reminder to Our Colleagues: Use of VIN content is limited to personal reference by VIN members. No portion of any VIN content may be copied or distributed without the expressed written permission of VIN.

Clinicians are reminded that you are ultimately responsible for the care of your patients. Any content that concerns treatment of your cases should be deemed recommendations by colleagues for you to consider in your case management decisions. Dosages should be confirmed prior to dispensing medications unfamiliar to you. To better understand the origins and logic behind these policies, and to discuss them with your colleagues, click here.

Images posted by VIN community members and displayed via VIN should not be considered of diagnostic quality and the ultimate interpretation of the images lies with the attending clinician. Suggestions, discussions and interpretation related to posted images are only that -- suggestions and recommendations which may be based upon less than diagnostic quality information.

CONTACT US

777 W. Covell Blvd., Davis, CA 95616

vingram@vin.com

PHONE

  • Toll Free: 800-700-4636
  • From UK: 01-45-222-6154
  • From anywhere: (1)-530-756-4881
  • From Australia: 02-6145-2357
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