Course Open: July 30, 2020-September 7, 2020
Real Time Sessions (RTS): Thursdays, August 6, 13, 20 and 27, 2020; 9:00-10:30pm ET (USA)
Course RTS Times in Your Area: World Clock Converter Level and Prerequisites: This basic course is designed for veterinary technicians and assistants that have been promoted to a management position or would like to pursue management in the future.
VSPN CE Course: “This program is approved for 6 hours of continuing education credit in jurisdictions which recognize RACE approval."(22-36368) This course is approved by the VHMA for CVPM credits. (VHMA program #14-01). Course Description:
Are you a lead technician or in middle management at your clinic? Do you want to be? Do you have previous management experience? We will be examining the path to become a lead technician, how to manage a team, how to perform human resource functions, how to create a productive clinic culture and how to work with coworkers and upper management. You will be given tools and resources to transition to your role as lead technician easier. You will have the opportunity to learn tips and tricks for the difficult situations that will inevitably come up in the clinic. The class will also give us all an opportunity to brainstorm the situations we have encountered as technical leads. Week 1 (Real Time Session August 6): Rise to Leadership Role
Objectives: Upon completion of this session, the participant should be able to:
- Identify traits of a veterinary leader.
- Understand the routes to entering veterinary leadership and your strengths/weaknesses as a prospective leader.
- Understand shift traffic control.
Objectives: Upon completion of this session, the participant should be able to:
- Influence clinic culture.
- Understand and implement progressive discipline.
- Enlist the team, give feedback and understand the WIIFM principle.
Objectives: Upon completion of this session, the participant should be able to:
- Learn tips, tricks, dos and don’ts of interviewing.
- Create orientation and training programs for their team.
- Provide performance reviews for your team.
Objectives: Upon completion of this session, the participant should be able to:
- Understand inventory management techniques.
- Learn effect methods of keeping track of team performance.
- Weigh scheduling options and implement a staff schedule.
To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate. Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook: There is no required textbook for this course. About the Presenter:
Kelly Cronin, MBA, BS, CVT, VTS (ECC), PHR is a twenty-five-year veteran of the veterinary field. She holds a Veterinary Technician Specialty in emergency and critical care, a Master of Business Administration and a Professional in Human Resources Certification. She has had the opportunity to lead a variety of veterinary teams in a variety of clinics from large emergency teams to small day practice teams. She is responsible for setting the pricing structure and monitoring pricing for multiple veterinary hospitals, for leading the hospital group in human resources, staffing, budgeting, contracts, benefits management, inventory and special events. She has consulted on veterinary topics for a variety of hospitals including small animal, mixed practice, specialty and emergency clinics. She has spoken both nationally and internationally on management, marketing, human resources, starting clinics, inventory, emergency and critical care and a wide variety of other topics. Total CE Credit: 6
Tuition: $126 ($113 early bird special if enrolled by July 16, 2020)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CVMA approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
Prices are listed in US dollars. *To ensure participants are ready and prepared for classes, enrollment will close on August 6, 2020 at 5 pm ET (USA) or when the maximum number of participants is reached. *For more information on how online CE works, see the Participant Resource Center. To Enroll:
- Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 797 or email VSPNCE. Please include the course title, your full name, and contact information in your correspondence.
VSPN CE Coordinator VSPN CE Services: VSPNCE
800-846-0028 or 530-756-4881; ext. 797
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357