VSPN STAF184-0920: Cultural Competence and Diversity

The lectures for this course will be presented in an audio format using a webinar platform.

Enroll Now
Presenter: Heather Howell, RVT, LVT, MBA
Course Open: September 8, 2020- October 2, 2020
Real Time Sessions (RTS): Tuesdays September 15 and 22, 2020 9:30-11:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Level and Prerequisites: This basic course will be open to veterinarians, veterinary technicians/technologists, support staff, practice managers, veterinary teams, etc., actively interested in cultural competency, diversity and inclusion.
VSPN CE Course: “This program has been approved for 3 hours of continuing education credit in jurisdictions which recognize RACE approval.(22-42966)" This course has been VHMA approved ID20-40.

Course Description:
This course on cultural competency and diversity is meant to examine these topics and create an understanding of the importance of cultural competency in the workplace. During a time when the topics of race, equality and bias are in the news, leaders and team members will benefit from a greater awareness of diversity and inclusion practices.

Week 1 (Real Time Session Septmeber 15): Culture and Cultural Competence
Objectives: Upon completion of this session, the participant should be able to:
  • Define culture and cultural competence.
  • Examine your cultural self-awareness.
  • Understand oppression, privilege, and importance of cultural awareness.
  • Examine leadership role in individual and organizational cultural competence.
Week 2 (Real Time Session September 22): Increasing Awareness and Understanding
Objectives: Upon completion of this session, the participant should be able to:
  • Define concepts and terminology related to marginalized groups increase awareness and understanding.
  • Understand workplace policies and expectations regarding non-discrimination.
  • Understand applicable laws and regulations.
  • Explore attitudes and consider experiences of others.
  • Understand workplace professional communication.
Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.
To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.
Required Textbook: There is no required textbook for this course.

About the Presenter:
Heather Howell, RVT, LVT, MBA is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, speaker, adjunct professor, and instructor. She is currently the Veterinary Services Manager of the largest single site open admission shelter in the USA, and consultant with Compliance and Training Consultants.

Total CE Credit: 3

Tuition: $63 ($57 early bird special if enrolled by August 25, 2020)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CVMA approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
Prices are listed in US dollars.

*To ensure participants are ready and prepared for classes, enrollment will close on September 15, 2020 at 5 pm ET (USA) or when the maximum number of participants is reached.

*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
  2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
  3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
  4. For further assistance call 800-846-0028 ext. 797 or email . Please include the course title, your full name, and contact information in your correspondence.
Enroll Now

“This program has been approved for 3 hours of continuing education credit in jurisdictions which recognize RACE approval.(22-42966)" This course has been VHMA approved ID20-40.

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VIN office 800-846-0028 ext. 797 to discuss eligibility for a pro-rated refund.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Lisa Kernaghan, LVT, RVT, CVT, VTS (ECC)
VSPN CE Coordinator

VSPN CE Services:
800-846-0028 or 530-756-4881; ext. 797
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357